With the right training, employers can transform ‘cash register’ culture into ‘customer service’ culture To turn “cash register” culture into “customer service” culture, restaurant leaders should teach younger employees these six...
Walmart and McDonald's, two of the biggest and oldest brands in the US, have for years faced widespread complaints about poor customer service. Now both companies are investing billions of dollars in...
Turns out that people don’t mind tipping as an incentive for better service. It was an experiment to determine whether customers would be happier not having to deal with that dastardly...
The commitment to quality training can never be overstated or measured in the “short term”, it is a cultural part of successful operators. read the entire article: Putting “hospitality” back into the...
Launching a start-up concept is both exciting and nervous time for entrepreneurs, insuring all aspects of the business are set up for both short and long term success is critical. Click...
As restaurant operators look for alternate options to growing their portfolio fast casual options continue to gain popularity. Operators are challenged by increase labor cost, real estate and build out...
Chick-Fil-A is considered a segment leader in quick service restaurants, the attached video clearly points out why as they take ZERO shortcuts to insure they deliver the highest quality and...
Here is a story of an interesting twist of a restaurant group piloting a project that gives back to the environment and supporting the communities where they do business. Our...
Shake Shack vs. In-N-Out Burger: Let the comparisons begin Since 1948 when In-N-Out Burger first launched onto the Southern California dining scene it has continually gained burger loyalist first locally and...
Training, both initial and ongoing of all personnel that impact the guest dining experience is the most measurable and telling aspect in the long term success of your business. The...