Human Resources Services | Pilot Light Hospitality

The importance of Human Resources Services for a restaurant

The restaurant business is a fast-paced world that for many newcomers is chaotic although it seems easy from outside. Many people get into the restaurant business with food cooking and serving skills and think this will serve them enough. That, however, could not be further from the truth. A restaurant needs a balanced mix of great food and good business skills.


A restaurant business is just like any other business. For it to function efficiently, its management must be in a position to develop sound and effective systems that guarantee efficiency in both how the food is prepared and how the business is run. Among the systems that could help a restaurant attain efficiency is the development of a strong HR department that is in charge of the restaurant human resources. For this article, we are going to focus on the importance of professional human recourse services to a business. So, what does a business gain from human resource services?


1. It helps with the recruitment processes


One of the most critical areas of restaurant human resources is hiring. In a fast-paced world, hiring could be the key ingredient to a firm’s success because to a great deal, the firm will depend on good workers to fulfill the needs of the clients. A good workforce, therefore, is able to not only serve the customers in a professional manner but also implement the type of services the management envisions.


HR consultants are able to go through the proper hiring process that include creating job descriptions, making the job vacancy known, and conducting interviews. This process is best carried out by the professionals because they often know what set of skills to look for in a candidate. The HR consultants are able to size up the employees and identify those that can cope with the high-pressure job of serving clients who expect to receive quality services every time they visit the restaurant.


Restaurant HR consultants also help to minimize the amount of time spent by owners looking for good employees. They interview the candidates and come up with a shortlist of the most qualified candidates from which list the restaurant management can choose the people they need.


2. To ensure proper certifications


Most states require employees who serve alcoholic beverages be TIPS-certified. This certification means that the employees who serve the customers can determine if a certain customer has reached his or her consumption limit. This is because such a customer might expose the restaurant to certain types of liability if he or she consumes alcoholic products beyond the limit.


The employees must also submit to tests for communicable diseases in addition to receiving skills on how to handle food properly. HR consultants are able to verify that the restaurant complies with these certifications and that the employees are adhering to the relevant standards.


3. Training of staff


In order for an employee to perform effectively, he or she needs proper training for their job. Training is not a one-off activity; there needs to be continuous training and retraining to keep up with new concepts and polish old skills.


Most business owners and managers may not be able to train the employees while still running the business. That is why a HR professional is best suited to handle the part. A HR professional is able to asses which areas the employees are lacking on and come up with a training system that ensures all of them have the required skills to deliver optimal performance.

4. Handling compensation and harassment issues


Restaurant HR consultants are able to not only handle the compensation issues but also help in handling other issues affecting employees such as harassment by clients, especially when it comes to sexual harassment. A good consultant is also able to survey and suggest competitive wages that will help to retain the employees and keep them motivated.


Proper handling of harassment cases can save the restaurant a lot of money that they could incur if the affected employees were to sue them, not to mention the negative publicity that comes with such issues.


5. Compliance with the laws


Restaurant human resource providers are able to ensure that the business complies with employment regulations such as the fair labor standards act. The restaurant industry is quite vulnerable to violations because many restaurants operate for long hours and try to minimize the cost of wages to maintain high profits.